Customer service/patient advice (m/w/d)

Cannalivery GmbH
Cologne
Our success is based on qualified and satisfied employees who do everything in their power to provide medicines of the highest quality. Each individual makes an important contribution to the success of our company. We are always looking for talented and motivated employees to help us continue to grow. Take the next step in your career with us and apply for a job with us!

Your Tasks

  • Pharmaceutical patient counseling on all aspects of medical cannabis by e-mail, telephone and video call
  • Comprehensive master data maintenance for our customers
  • Processing various customer concerns by phone and email
  • Support with invoicing and invoice control
  • Scanning prescriptions and creating and maintaining data records
  • Processing (pharmaceutical) complaints
  • Ensuring and increasing customer satisfaction
  • Comprehensive master data maintenance for our customers
  • Processing various customer concerns by telephone and e-mail
  • Support with invoicing and invoice control
  • Scanning prescriptions and creating and maintaining data records
  • Recipe processing and control

Your Profile

  • Completed PTA training
  • Several years of professional experience in customer service / patient advice
  • Very strong service and customer orientation
  • Confident handling of the common MS Office programs
  • Excellent written and spoken German language skills
  • Independent, reliable and solution-oriented way of working
  • Confident demeanor, excellent communication skills and strong empathy
  • Enjoy success and constructive, communicative teamwork

Why us?

Cannamedical Pharma GmbH is looking for employees with personality for a long-term cooperation and therefore offers you the following:

  • A fair, long-term employment relationship with 30 days of vacation per year
  • The most flexible and extensive sports program in Germany thanks to Urban Sports
  • A working environment with open and helpful colleagues who value each other
  • Celebrate team events with us such as fundraising events, summer parties, Christmas parties, quiz duels and joint barbecues
  • Financial security and stability through a permanent contract in a crisis-proof and growing industry with a future
  • You will have the opportunity to take advantage of subsidized further training measures and regular training opportunities
  • No more pre-cooking – with the cooperation with Mealmates, the delivery service for fresh and varied lunches at the workplace
  • Fast decision-making processes with promising tasks in an international environment
  • Modern offices in a central location in Cologne’s Media Park